Service, Incident, Problem Manager
Company profile
Confidential
Job description
- Manage business requests within SLA time-frames
- Fix incidents within SLA time-frames
- Write detailed incident reports on problems, root cause analysis and mitigating and preventative actions
- Take ownership and responsibility for resolving problems
- Ensure all stakeholders are updated during the process of resolving the problem
- Identify and recommend system and process enhancements
- Optimise and automate internal processes where possible
- On a case-by-case and incident basis, provide detailed reports to relevant stakeholders
- As required, analyse trends and propose mitigating and preventative actions
- Participate in formal and ad hoc projects as required
- Maintain awareness of the control framework
- Provide ad hoc reports in line with stakeholder requests
- Develop reports and metrics as required
- Build strong relationships across the group
- Identify and acts on opportunities to share knowledge and lessons learnt
- Handle stress in ways that do not negatively impact others
- Plan and manage own workflow, anticipating obstacles, juggling priorities and following through on objectives within agreed time-frames and according to quality standards
- Act in an ethical, transparent and morally defensible manner, including highlighting unethical practices
- Continually share, debate and communicate learnings
- Flag and debate issues constructively
- Promote co-operation in working with others to achieve collective goals
- Display skill at mentoring/coaching others and resolving conflict
Requirements
- Relevant IT degree / diploma
- Minimum 5 years’ relevant IT experience, preferably in a large corporation
Location
Gaborone
Company
Staffwise
Publication date
07.02.2017
Publication end date
28.02.2017
Other details
Match criteria
Location
- Gaborone
Education level
- Bachelors Degree
Industry
- Automation / IT / Internet
- Banking
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