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CareerPool

Business Support Executive

Job Summary

To provide support to First Line of Contact (FLC) to ensure exceptional customer service.

Key Performance Areas

  • SIM cards activations and provisioning
  • Airtime recharges and PIN generation activities
  • Complaints Management and Reporting.
  • SIM packs production
  • Safety, Health and Environment
  • Quality Management

Key Competencies

  • Interpersonal skills
  • Diagnostic and analytical skills
  • Customer focus
  • Achievement of work targets
  • Procedural Awareness
  • Problem solving skills
  • Time Management
  • Result oriented
  • Product knowledge
  • Initiative
  • Compliance and cooperation

Job Requirements

  • Diploma in Telecommunications or Information Technology or Business
  • 2 years’ experience in a customer focused and support environment.

Closing date and application instructions

If you meet the above requirements please send your cover letter, CV and certified copies of academic certificates to recruitment@mascom.bw.

Kindly note that we do not accept hand delivered applications and will only get in contact with shortlisted candidates

CLOSING DATE: 10th October 2019

Location

Botswana

Company

Mascom Wireless

Publication date

04.10.2019

Publication end date

10.10.2019

Other details
Match criteria
Location
  • Gaborone
Education level
  • Diploma
Industry
  • Telecom
  • Automation / IT / Internet
  • Business services
Jobs
inGaborone
inBotswana
inMogoditshane
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