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CareerPool

Outbound Collections Agents

Job description

Under the management / direction of the Team Manager, the Outbound Collections Agent will have the following responsibilities (including but not limited to)

1.Collections Management

  • Ensure that allocated collection target/s are achieved
  • Ensure that allocated productivity target/s are achieved
  • Use effective communication and negotiation to ensure successful commitments to pay (Promises to Pay)
  • Follow-up daily on progress of the PTP's and the respective statuses to optimise collections
  • Ensure full understanding of product/s working on

2 Quality Management

  • Understands, interprets and applies laws, rules, regulations, policies and/or procedures to collections process
  • Adhere to / utilize the collections call script/s
  • Ensure that all debtors information held on record is up to date and accurate Ensure that the accounts are properly maintained at all time on the collections system
  • Deals with people and/or debtors in a manner which shows empathy, tact, and professionalism

Requirements

  • A BGCSE qualification
  • A minimum of 6 month’s working experience as an Outbound Collections Agent
  • Candidates with late stage and banking experience would be preferred
  • Credit and Criminal clear
  • Strong communication skills
  • Computer literate at an intermediate level
  • Understanding / working knowledge of a collections system is advantageous

Skills / Knowledge / Attributes:

  • Target driven
  • High level of integrity
  • Strong work ethic
  • Self-motivated
  • Able to work under pressure
  • Reliable
  • Time management
  • Able to work in a team

Benefits

  • Basic Salary PLUS Uncapped Commission

Closing date and application instructions

If you are this candidate, please register and apply on-line using the following link:

https://nimble-group.breezy.hr/

Closing Date: 06 September 2019

Location

Gaborone

Company

NimbleGroup

Publication date

13.08.2019

Publication end date

06.09.2019

Other details
Match criteria
Location
  • Gaborone
Education level
  • High School Certificate (IGCSE / BGCSE/AS/ A Level Etc)
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