Payments and Settlement Officer - IRC153702 (4 Months Temporary Contract)
Competencies & skills
- Advanced knowledge of FNBB products
- Results oriented
- Advanced knowledge of FNBB products
- Sales and results oriented
- Adheres to turn-around times/deadlines.
- Team player – ability to share and consult others.
- Self-motivated and energetic.
- Problem resolution, decision making
- Persuasive, Resilient with strong negotiation Skills
- Computer literate (word, excel, outlook, internet ),Knowledge of Organisational software (Hogan)
Job description
The main objective of the job is to solve merchant administrative queries (second tier) on the email/ phone, writing and forward some to the consultants in the field to attend to the calls. The monitoring of chargebacks (Non Mass, and Paper Based ) and preparing of merchant paper based transactions.Reprocessing of daily transations and assisting merchants with reconciliation.
The successful incumbent(s) will be responsible for
- Reconciliation of Non mass account
- Attend to Speed point queries
- Reprocess unbanked transactions daily
- Check every new merchant agreement before being signed by the manager
- Pass all merchant department entries
- Filling merchants correspondence and agreements daily
- Pass entries for MNO’s monthly
- Send out voucher request to merchants and make follow up daily.
- Send merchant paperbased stationery to merchants.
- Help all merchant walk in customers
- Liaise with consultants daily telephonically, informing them about merchants to visit for sign up and faulty speed points to be attended.
- Capturing of new speed point business on both remedy and tdc
Qualifications and Experience
- Any relevant Business degree
- Banking operations skills and banking qualification.
- At Least 2 years banking experience
- Customer service knowledge and experience
Closing date and application instructions
Interested applicants are requested to log onto https:www.firstrandjobs.mobi/ and upload their curriculum Vitae’s (CV’s) no later than 24th August 2018.
Location
Gaborone
Company
First National Bank Botswana
Publication date
13.08.2018
Publication end date
24.08.2018
Other details
Match criteria
Location
- Gaborone
Education level
- Bachelors Degree
Industry
- Banking
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